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Reducing Parental Conflict for Managers and Supervisors

Target Group – For those who manage frontline practitioners with close relationships with parents. To support those who can influence the reduction in parental conflict. 



This two day course highlights how to support frontline practitioners to engage with parents in addressing destructive conflict with a view to improving outcomes for children. The first day will focus on the impact of parental conflict on child development and outcomes, highlighting how to support parents in finding constructive outcomes which are shown to provide positive lessons for children to learn such skills as negotiation and compromise.

The second day will cover practising the skills of handling conversations with parents in conflict using tools and techniques to enable parents to resolve destructive conflict with positive outcomes. Participants will then focus on the skills practice of managing team members faced with parental conflict conversations to develop their skills and confidence levels, empowering managers to practically support their team members to consistently develop and subsequently apply their learning.

By the end of the programme, participants will be able to:



  • Identify the level of conflict encountered and describe the most appropriate support to offer
  • Know about the available local and national resources available to support parents whose relationship is in conflict
  • Support members of staff through the handling of parental conflict situations
  • Recognise the importance of maintaining a focus on reducing parental conflict
  • Apply the evidence-base to day to day interactions with parents
  • Utilise the tools from the toolkit to support frontline practitioners to work with parents in conflict
  • Use questioning to probe for further details where necessary
  • Handle supervisory discussions involving parental conflict cases
  • Advise staff members on the appropriate course of action appropriate to the situation


Training will take place at the Tickfield Centre on 3rd – 4th February 2020 from 09:00 – 16:30.



How to Book

To book, please login to the Southend Learning Network.

If there are any further questions, queries or training requirements that you may have, please contact the Workforce Development Team who are happy to help you on workforcedevelopment@southend.gov.uk.

13 Jan 2020

Workforce Development
The Learning Service
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